Manipal Dot Net is seeking a dedicated and experienced Remote Monitoring Team Manager to lead and oversee our team of remote monitoring associates.
Timings: Full-time, between 7.30 am and 5.30 pm; 6 days / week, includes Sundays. Weekly day-off would be decided on mutual convenience.
Job Responsibilities:
- The Remote monitoring Team Manager (RMTM) is responsible for the overall functioning of Remote Monitoring Team.
- RMTM is the person in-charge for all Remote Monitoring Team related aspects including hiring, handling apprentices, ensuring high quality of surveillance while supervising and guiding a team of remote monitoring Associates (RMTLs and RMAs).
- RMTM is expected to be professional and have superb communication skills to interact with customers and well as staff.
- It is the RMTM's responsibility to ensure a consistent, healthy work environment is maintained alongside proven ability to allocate and extract work from the team in a robust, reliable and fool-proof manner.
Desirable Skill Set:
- Computer literate and able to handle spreadsheets/MS excel.
- Superb analytical skills to guide and ensure proper allocation and execution of tasks at hand in a timely manner based on real-time demands.
Personal Skills:
- Excellent people management skills.
- Proven skills in interacting with customers both face-to-face as well as in written mode in English.
Qualifications:
- Master's degree holder
- Proven record of leading a team of 5+ people
- 5+ years of relevant work experience